Do we want to solve problems, or say we’ve solved problems?

I saw the above tweet the other day. It’s fairly amusing, and later I saw a few imply it was the process solution implemented as a result of the Facebook outage on 4th October 2021.

It resonated – How often do we implement solutions without solving problems? How often is a process introduced (‘Do not unplug’) that makes no attempt to solve the underlying problem (Whatever cannot be unplugged).

All too often we focus on implementing a solution without taking a step back to ensure it actually solves the problem. If we ignore all the bad stuff we can only talk about the good stuff, right? A report that’s all green is better than a report that has red on it, right? All that matters is the report, right?

Ostrich management never ends well.

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